For almost two decades, I've led customer experience and operations for some of the most recognisable technology companies in the world, building high-performing teams, scaling complex global operations, and driving commercial results that matter.

Most recently, I spent nearly nine years as Senior Director of Customer Experience at Adobe, leading teams here in Ireland, UK, across Europe and Latin America, responsible for customer experiences, accountable for commercial targets and budgets in the millions. My remit spanned strategic partnerships, vendor relationships and contracts, budgets, and multi-site operations across onshore and offshore locations. All while building a culture where teams were genuinely empowered to do their best work.

Before Adobe, I held leadership roles at Squarespace and Yahoo, where I built and led customer operations and quality functions across multiple global locations and languages. My earlier career in financial services, at Quinn Direct and Aviva, gave me a grounding in regulated, performance-driven environments that still shapes how I think about accountability and governance today.

Underpinning all of this is an MSc in Talent, Leadership and Human Resource Management from Dublin City University. I've always believed that sustainable business performance comes down to how well you lead and develop people, not just the systems and strategy around them.

Why Consultancy:

I established this consultancy because I recognised a gap in the market. The leadership thinking and operational disciplines that help the world's largest companies succeed rarely find their way into the ambitious, growing businesses that could benefit from them most, particularly those here at home and across the region.
My focus isn't on importing corporate bureaucracy into businesses that don't need it. Instead, it's about taking the principles and practices that genuinely work and applying them in a way that suits the size, pace, and ambitions of your business.
I bring proven approaches to building strong leadership teams, creating scalable operations, and developing cultures where people want to stay and grow. The difference is that every solution is tailored to your organisation, rather than lifted from a corporate playbook.
Whether you're building your first management team, preparing for a generational transition, tackling high staff turnover, or simply feeling that the business has outgrown its current way of operating, I bring genuine enterprise-level experience to real-world, local challenges—helping you build a stronger, more sustainable business for the future